Price Policy

See the same equipment somewhere else on the Internet for a lower price? We’d love to hear about it! Send us the link and give us any coupon codes and we will try to match or beat the price. Remember that many sites collect sales tax or charge for shipping. Availability and prices change quickly so our prices are good only while supplies last.

Product Warranty

Warranties are supplied by the manufacturers and vary per product. Typical warranties for parts and labor are at least 90 days. Check the warranty for your individual product. Warranties cover home use only unless specified as commercial. Customers may also purchase extended warranties at the time of check out in the shopping cart. An extended warranty may be added to your product anytime during the standard warranty. For more information or concerns regarding warranty information, please email us at customnercare@treadmill-world.com.

Also see our Shipping & Returns information below.

Security

We take great precautions to protect your information. When you submit sensitive information to us via our website, your information is protected both online and offline.

Wherever we collect sensitive information, such as credit card data, that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the pages of the shopping cart.

We do not even see your credit card information and do not store it. Click on the McAfee Secure logo below to see our current staus. We are  PCI DSS-compliant (Payment Card Industry Data Security Standard). You can also pay securely using your PayPal account, Add your item to the cart to see the options. Your email address will never be shared with anyone.

Privacy & Data Collection

We only collect information that you voluntarily give us. We do not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email to tell you about special offers, new products, or changes to this privacy policy.

Your Control Over Information

You may opt out of any future contacts from us at any time. You can contact us at customercare@treadmill-world.com to find out what data we have about you and correct or delete it.

Treadmill World
1701 Broadway
Vancouver, WA 98663

 

Returns & Refunds

 

We give a 30-day trial period on most products. If you are not satisfied for any reason please call 1-619-467-2600 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine minus a 10% restocking fee and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery, you will only be charged for the return shipping. All products must be returned in good condition, and with all paperwork, parts and accessories included to insure a full refund. You may be charged more than a ten percent restocking fee (if your product doesn’t come back in good condition). You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Store Policies Return Policy Product Warranty Warranties vary per product. Typical warranties for parts and labor are 90-days. The warranty by the manufacturer may be longer than 90 days. Check your product or call 619-920-8783 for full details. Typically, motor warranties on treadmills range from 3 year to 20 years with 10-12 being the average. See the specific product for more details or call 619-920-8783. Customer’s may also purchase extended warranties at the time of check out in the shopping cart section. In addition, a warranty may be added to your product anytime during your standard 90 day parts and labor warranty. For more information or concerns regarding warranty information, please call customer service at 619-920-8783. 

Shipping Information / Order Process After your order is processed in our secure shopping cart, it will be automatically forwarded to our customer service department at Treadmill-World. In addition, your order will be automatically forwarded to the manufacturer for processing. Within 24-48 hours after your order is placed, your order will be processed and allocated for shipment. A few days later, your order is set-up to ship. Note: If your order is placed on a weekend day, your order will be processed on the following Monday. Most orders ship from Utah, Georgia, Wisconsin, or California. Canada orders ship from Quebec. We will then forward tracking information to you via email per the email that was provided with your order. Your tracking information will include your shipper’s name, tracking numbers, and the shipper’s website so you can track your shipment online. In addition, your shipper will contact you to setup a date and time for delivery. With common carriers shipments for bigger items, someone will need to be available for the shipment on Monday-Friday. For smaller items such as Weslo Treadmills & Accessories, UPS will deliver on most days. Delivery times range from 8-14 days. You can contact us for any reason, at anytime during and after this process. We encourage it! Contact: 619-920-8783 Email: customercare@treadmill-world.com or our live chat Treadmill Consultant!

Treadmill World
1701 Broadway
Vancouver, WA 98663

 

Extended Warranties for Home Exercise Equipment

Extended warranties cover in-home parts and labor after the standard warranty expires. Extended warranties are provided by the manufacturer so vary in price. You can see the options in the drop-down menu in the shopping cart after you add the equipment. “Premium” warranties include annual service checks and maintenance.

 

Should I Get An Extended Warranty For My Treadmill or Elliptical?

If you are thinking of buying an extended warranty for your exercise equipment, here are the things you need to help you decide.

The first thing to determine is if it’s even legal. The sale of extended warranties is prohibited in Vermont. Florida prohibits their sale except from licensed brokers, which means that manufacturers, stores, and online sellers based in other states will rarely sell them there. The legislatures in these states made the sale of extended warranties illegal because shady outfits in several industries overcharged and underdelivered. The warranties almost always come from the manufacturer, not the retailer so buying only brand names avoids most problems in other states. The store or website just passes the warranty on to the customer.

What Does Does An Extended Warranty Cover?

It is also important to understand what a warranty covers. Typically, particular parts will be covered for particular lengths of time. For example, treadmill frames and motors will likely have long warranties, up to “lifetime.” Lifetime means the lifetime of the purchaser. Of course, what that tells you is that you’re not likely to have a problem with the frame or motor so it’s probably not worth getting an extended warranty just for just those parts. Parts and labor warranties are shorter and more likely to be needed.

Because treadmills have more intricate parts than ellipticals, they usually have more service needs than ellipticals. Thus, for treadmills, you really need your warranty to cover “parts and labor.” That’s where the extended warranty really makes sense. It costs a significant amount of money for any skilled technician to fix anything these days and you can save a lot of money by not having to pay one. The best warranties are “in-home service programs” that will get a technician to come to your home to fix your machine for no additional cost. That saves you the hassle of having to bring the equipment somewhere.

So should you buy an extended warranty? It helps to think of an extended warranty as being like an insurance policy. You hope you don’t need it, but it may be better to buy it anyway and it makes you feel good to have it. You can feel even better buying it when you realize that the insurance company and equipment manufacturers do a lot of research to figure out that spread out over a number of sales, they will make money selling you these agreements. That means they believe that, in the case of an inexpensive warranty (about $100 warranty, like the kind you can get at www.treadmill-world.com) it less likely than not that a given machine will need $100 or more in service. Based on that factor alone, it seems the buyer should take the same bet as the manufacturer and not buy an extended warranty.

The missing important elements are the cost and quality of the equipment. As with other products, more expensive machines tend to be higher quality. It first seems that it makes more sense to protect your greater investment in a higher priced machine buy buying the warranty. However, higher cost machines tend to cost no more to repair than lower cost machines and they may even be less likely to need repair. The best overall value may be to buy a lower-priced machine with an extended warranty. That way, you insure against most quality problems, while laying out relatively little money.

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Treadmill World has been selling online since 2006 and has served many thousands of customers throughout the U.S. and Canada since then. We have an "A+" rating with the Better Business Bureau.